Advanced Goal Setting

Setting goals for casino hosts is both an art and a science. The creative side of setting goals is to think outside of the box and create a program that incents each host to focus on the activities that will bring results to the bottom line. The scientific side of setting goals is to create a measurable program with supporting assumptions and metrics, and without any loop holes!

HostGoals

Sign up for this 1: coaching program for casino managers. The 1:1 structured coaching is delivered by phone and/or Skype, and includes free use of the HostMAPP toolkit for the duration. The charge is an hourly rate and the program follows this structure but is adjusted to your specific needs:

Assess (8-12 hours)

  • Send file containing current and past goals for 9-12 months
  • Include level of achievement and bonuses paid, if any
  • Evaluate current goals and achievements
  • Review the market and Club
  • Find trends and look more closely at what can be done to capitalize

Recommend (22-26 hours)

  • Assess the balance of emphasis on acquisition, reactivation, retention and growth
  • Discuss trending and determine whether all hosts are performing acceptably
  • Determine whether changes need to be made for individual hosts or subgroups
  • Find opportunities for revenue growth and write plan

Implement (24-28 hours)

  • Run the numbers, code players
  • Establish new target revenues
  • Build individual and team metrics to achieve new targets
  • Establish plans and goals; communicate 360 degrees

Monitor (3 hours, then 1-2 per follow-up)

  • Determine timeline for follow-ups with hosts (handled by property leaders)
  • Determine timeline for follow-ups with consultant
  • Arrange for follow-ups and schedule data reviews
  • Set long-term milestones for reviewing progress and growth

Contact Amy Hudson at 304.218.1265 or ahudson@harvesttrends.com for a confidential discussion without obligation. Or learn more about Amy’s style and experience via her blog at http://casinoplayerdevelopment.wordpress.com

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s