Coaching a Host to Success

Coaching a Host to Success is a unique 1:1 coaching program that helps the Manager to coach a host to success. Do you have some hosts that beat their goals and others that under-perform? This program takes you through the detailed steps of addressing and improving casino host performance with practical management experience and based on detailed metrics that you just don’t have the time to prepare. In addition to improving host performance, you will learn new tips and techniques to enhance your own effectiveness as a manager.

HostGoals

Sign up for this 1:1 Coaching program for managers of Casino Hosts. The program is delivered by phone and/or Skype. The charge is an hourly rate and the program follows this structure but is adjusted to your specific needs:

Assess (8-12 hours)

  • Send host goal achievement and summary of disciplinary history, if any
  • Include summary of hosts’ interactions with guests and co-workers
  • Meet with consultant and begin to talk about strengths and shortcomings

Recommend (16-20 hours)

  • Determine action to take with host and draft plan agreement
  • Sit down with host and discuss plan, ask host for input
  • Finalize document and get signatures; communicate 360 degrees

Implement (16-20 hours)

  • Use agreement as guide; set 6 (min) weekly one-on-ones with host
  • Print host pace for goal and discuss with host weekly; ask for ideas
  • Write notes and sign at end of weekly meeting to document discussions and progress

Monitor (3-6 hours)

  • Determine at end of agreement period whether new agreement is needed or if host has made sufficient improvement
  • Draft new agreement and repeat Recommend and Implement steps -OR-
  • Finalize original agreement, compile all follow-ups, sign and file

Contact Amy Hudson at 304.218.1265 or ahudson@harvesttrends.com for a confidential discussion without obligation. Or learn more about Amy’s style and experience via her blog at http://casinoplayerdevelopment.wordpress.com

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